Ashley
Ashley
Wig Specs: Glueless HD 13x4 Frontal
- Hair Type - RAW Queen
- Texture- Straight
- Color - Full unit custom GINGER
- Lace - HD
- Length - 20in
- Bleached Knots - Yes
- Pre plucked Hairline - Yes
- Density - 3 bundles
- Cap Type - Mesh Adjustable
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Shipping, Refunds & Policies
Shipping, Refunds & Policies
Ty Rochelle Collection Policies
Order Requirements:
For all orders, the shipping and billing address must match. Orders over $700 are subject to verification for security purposes.
Shipping & Processing Time:
- Same-Day Processing: Weekday orders placed before 3PM ET/12PM PT will be processed the same day. Orders placed after this time or on weekends will be processed on the next business day.
- Shipping Options:
- 3-5 Days Standard
- 1-2 Days Express
- Overnight shipping if ordered before 3PM ET on the day of shipment.
All units include package insurance in case of loss during transit.
Processing Times for Custom Products:
- Custom Wigs, Popular Remakes & Plain Jane Units: 2-4 week processing time from the date of purchase. Once completed, tracking information will be sent within 1-2 business days unless otherwise noted in the product description or email confirmation.
- Bundles, Tape-Ins, and Lace: Up to 14 days processing time.
- Ready-to-Ship Orders: Tracking will be sent within 3 business days of order completion.
Shipping Responsibility:
Once an order is sent to the mail carrier, Ty Rochelle Collection is not responsible for any lost or stolen goods. Please refer to the tracking information for updates. For additional help, contact USPS at 1 (800) 275-8777.
Expedited Orders:
If you need an expedited order, please email us with your order number and name. We will do our best to accommodate your request.
Email: info@TyRochelleCollection.com
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Exchanges and Refunds
We do not offer refunds, but we are happy to offer exchanges under specific conditions:
Eligibility for Exchange:
- Wrong head size
- Incorrect color
- Damaged, defective, or incorrect items received
*Other reasons will be considered at the discretion of the business.*
Ineligible for Exchange:
- If the lace has been cut
- Hair has been dyed or altered in any way
- Cap has been cut or altered in any way
- Missing original packaging or box
Please make sure to use our measuring guide to ensure you receive the correct size unit. Before cutting the lace, try on the unit to confirm the fit. Units can only be exchanged within 30 days if the lace is uncut.
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Refunds
Refunds are subject to approval by the business owner and may incur a restocking fee. Refunds typically take 2-5 business days to clear, though processing times may vary depending on your financial institution (up to 10 business days).
Automatic Refunds will be issued if:
- Your order is canceled by Ty Rochelle Collection
- One or more items sold out after your order was processed
- Items received were damaged, defective, or incorrect
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Return Process
Returns will be processed once the items are received at our facility. You will receive a refund for returned items after they are reviewed by our returns team.
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Contact Us
If there is a problem with your order that was due to our error, we will work diligently to resolve it. Please email us at info@TyRochelleCollection.com or reach out via our Contact Page with the following information:
- Order number (XXXXXX-MY)
- Product name
- Picture of the damaged or incorrect item
Our team will review your case and assist you with a solution as quickly as possible.
Your feedback is important to us! If you have any questions or concerns, please don't hesitate to contact us.
Click for more Frequently Asked Questions HERE!
We thank you for choosing to be apart of the COLLECTION!
Let customers speak for us
from 43 reviews![Plain Jane - Body Wave](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/image_280x280.heic?v=1685275788)
Hands down THE BEST! If you’re not shopping with Ty…. Then what are you doing??? Amazing product and customer service! 110% recommend!
![Laci](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/C98831AC-F22D-4348-8DE0-7FB4A3B36171_280x280.jpg?v=1711673162)
Fast delivery
![Gigi](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/8AE7D97B-FF95-400A-B3A2-FA428ED1B6BB_280x280.jpg?v=1710474252)
Will be buying more units. Great quality.
![RAW Asian Straight | Set of 3 Bundles](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/FFBFA077-BF4C-4A51-BC9A-314AE99F2AB4_280x280.jpg?v=1712496699)
Ordered 3 bundle set of 20in when it released. Fast shipping. Lifted very well, no shedding, no tangling. VERY SOFT even after color. Used the recommended products and I have to say this was worth every penny. HIGHLY RECOMMEND!!!
![RAW Asian Straight | Set of 4 Bundles](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/image_db2d02d7-481b-4308-b7d9-294c32f02047_280x280.jpg?v=1708549709)
I wanted to test the hair out before I actually gave a review and its held up so good since I installed it in a sew-in. It holds a curl really good and minimal shedding. LOVE LOVE LOVE this hair! Will be ordering again!
![NOVA](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/0CA04230-C661-45E8-8FA9-207DA24077BF_280x280.jpg?v=1710458038)
Worth every single penny. I have never (and I mean NEVER) seen knots bleached this well. PERFECTION. I’m so impressed with the hair quality, the color, the customization and MOST important—Ty’s professionalism (from communication to the purchasing process and even packaging/shipping). Whatever wig you’re thinking about buying, BUY IT NOW.
![EVE](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/FullSizeRender_84967e2b-d9c7-4712-bfad-852860606d55_280x280.jpg?v=1708647413)
Best wig ever!!
![SHA’QUAN](https://cdn.shopify.com/s/files/1/0262/7688/8636/products/image_e68ea79a-1db9-4886-be64-b49649118718_280x280.jpg?v=1681949618)
The knots were slightly more bleached than expected but the wig is amazing out of the box!
![MILA](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/FullSizeRender_2725edc1-cd60-4bbf-ad04-f81fb0f7aeeb_280x280.jpg?v=1703988591)
Beautiful hair. I love buying this type of hair from Ty it lasts, keeps its luster, and barely sheds. Also, the customer service is phenomenal thank you for your professionalism it’s very hard to come by these days and taking care of my hair request. This is why I always come back.
![Caramel](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/FullSizeRender_362f50c3-8d3b-4f5e-a81a-6686416204ff_280x280.jpg?v=1707940824)
I had a minor error with my shipping & Ty went over and beyond for my trip and next day’d my wig for me! This was my first purchase from her and the quality of the hair amazing! The lace was so thin & blended so well.. I’m so impressed. 10/10 service & quality! I can’t wait to order more. :)
Sn: pictured *I just had to try it on lol.. lace isn’t cut yet.. but it’s so sheer you can barely see it & this is styled fresh out the bag!
![Bethany](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/B8C40C3E-DBF2-4625-8A50-7B127ED21362_280x280.jpg?v=1706122894)
I purchased Bethany I love it!! The unit came very quick and was good density and came as pictured
![SHA’QUAN](https://cdn.shopify.com/s/files/1/0262/7688/8636/products/image_e68ea79a-1db9-4886-be64-b49649118718_280x280.jpg?v=1681949618)
This was my first time ordering from Ty and she did not disappoint!!! I will definitely be ordering from her again
![NIA](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/image_0d0c0a39-484b-484b-832b-8b670e956d6b_280x280.jpg?v=1685118949)
I love this unit. I only need to cut the lace & put it on and go. Unit came curl with baby hair.
![SHA’QUAN](https://cdn.shopify.com/s/files/1/0262/7688/8636/products/image_e68ea79a-1db9-4886-be64-b49649118718_280x280.jpg?v=1681949618)
Although the unit is a little shorter than I thought it would be. It’s still an amazing unit. I just think that in future promotions they should advertise the units on an actual persons head. I will continue to order from this company.
![Plain Jane - Straight](https://cdn.shopify.com/s/files/1/0262/7688/8636/files/E5589A93-5693-4A88-A87E-2DFA545706BF_280x280.jpg?v=1712674176)
I ABSOLUTELY LOVE BOTH OF THEM !!
![Ashley](http://tyrochellecollection.com/cdn/shop/files/FullSizeRender_0849ea99-e65f-47ab-9e99-18c23801ff3d.jpg?v=1705259002&width=1445)
![Ashley](http://tyrochellecollection.com/cdn/shop/files/FullSizeRender_bb7a2215-f9c6-4790-b32c-62bd148582da.jpg?v=1705259002&width=1445)