Wig Refresher (3 Wigs)
Wig Refresher (3 Wigs)
Need your units shook back? We got you! This service includes:
→ Your wigs will be deeply washed.
→ Receive a deep conditioning treatment.
→ Restyled, pinned curls and ready to wear out the box!
→ We’ll also tightening any loose tracks or replace old bands or combs.
- Unit does not have to be made by our company.
- If new lace is needed please order service HERE.
- Save $$ with NEW Subscription plan!
Wigs MUST BE SHIPPED TO US in order to have this service done. Please do not ship with signature tracking. This will delay your unit turnaround time of 3-5 business days. Address is a secure place.
Please ship your unit within 7 days of ordering failure to send will delay your order. Please include order first and last name in wig shipment. (Ex. Write name on a slip of paper and place inside package)
Please ship your wig to:
Ty Rochelle Collection
P.O. Box #571624
Atlanta, GA 30357
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Shipping, Refunds & Policies
Shipping, Refunds & Policies
Ty Rochelle Collection Policies
Order Requirements:
For all orders, the shipping and billing address must match. Orders over $700 are subject to verification for security purposes.
Shipping & Processing Time:
- Same-Day Processing: Weekday orders placed before 3PM ET/12PM PT will be processed the same day. Orders placed after this time or on weekends will be processed on the next business day.
- Shipping Options:
- 3-5 Days Standard
- 1-2 Days Express
- Overnight shipping if ordered before 3PM ET on the day of shipment.
All units include package insurance in case of loss during transit.
Processing Times for Custom Products:
- Custom Wigs, Popular Remakes & Plain Jane Units: 2-4 week processing time from the date of purchase. Once completed, tracking information will be sent within 1-2 business days unless otherwise noted in the product description or email confirmation.
- Bundles, Tape-Ins, and Lace: Up to 14 days processing time.
- Ready-to-Ship Orders: Tracking will be sent within 3 business days of order completion.
Shipping Responsibility:
Once an order is sent to the mail carrier, Ty Rochelle Collection is not responsible for any lost or stolen goods. Please refer to the tracking information for updates. For additional help, contact USPS at 1 (800) 275-8777.
Expedited Orders:
If you need an expedited order, please email us with your order number and name. We will do our best to accommodate your request.
Email: info@TyRochelleCollection.com
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Exchanges and Refunds
We do not offer refunds, but we are happy to offer exchanges under specific conditions:
Eligibility for Exchange:
- Wrong head size
- Incorrect color
- Damaged, defective, or incorrect items received
*Other reasons will be considered at the discretion of the business.*
Ineligible for Exchange:
- If the lace has been cut
- Hair has been dyed or altered in any way
- Cap has been cut or altered in any way
- Missing original packaging or box
- The hair/wig has been worn
- Tags, combs removed or alterations to the wig cap, lace or hair
Please make sure to use our measuring guide to ensure you receive the correct size unit. Before cutting the lace, try on the unit to confirm the fit. Units can only be exchanged within 30 days if the lace is uncut.
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Refunds
Refunds are subject to approval by the business owner and may incur a restocking fee. Refunds typically take 2-5 business days to clear, though processing times may vary depending on your financial institution (up to 10 business days).
Automatic Refunds will be issued if:
- Your order is canceled by Ty Rochelle Collection
- One or more items sold out after your order was processed
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Return Process
Returns will be processed once the items are received at our facility. You will receive a refund for returned items after they are reviewed by our returns team.
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Contact Us
If there is a problem with your order that was due to our error, we will work diligently to resolve it. Please email us at info@TyRochelleCollection.com or reach out via our Contact Page with the following information:
- Order number (XXXXXX-MY)
- Product name
- Picture of the damaged or incorrect item
Our team will review your case and assist you with a solution as quickly as possible.
Your feedback is important to us! If you have any questions or concerns, please don't hesitate to contact us.
Click for more Frequently Asked Questions HERE!
We thank you for choosing to be apart of the COLLECTION!
Let customers speak for us
10/10!!!!
This is probably my favorite glueless wig so far. Beautiful straight out the package. This is my 3rd wig this year. And I'll be back soon.
I’m a corporate girl so a natural appearing unit is important to me. This unit is by far the most natural unit I have!!! & I plan to order more. ❤️ If you are contemplating looking no further!
This wig is the best wig I’ve came across in so long. Beautiful craftsmanship, extremely durable and comfortable and the style, lace and wearability is UNMATCHED. Thank you so much Ty Rochelle!!
CHANICE
Ty’s units are always the best! This is probably the 5th unit I’ve ordered from her. Shes very professional and the quality of her work is amazing.
The hair is soft and manageable. I love the color scheme she’s gorgeous and the fit is perfect. I have a few units from Ty now and I am always very happy with my purchases.
I absolutely love my unit & love the name even more!
I am blown away by the quality of this wig and the presentation. The hair quality is top tier, full, shiny, tangle free, no obvious shedding. Unit is ready to wear straight out of the box. I’m already planning my next purchase. I will be a repeat customer time and time again. What you see is what you get. Purchase with confidence. You will not be disappointed.
Hands down THE BEST! If you’re not shopping with Ty…. Then what are you doing??? Amazing product and customer service! 110% recommend!
Fast delivery
Will be buying more units. Great quality.
Ordered 3 bundle set of 20in when it released. Fast shipping. Lifted very well, no shedding, no tangling. VERY SOFT even after color. Used the recommended products and I have to say this was worth every penny. HIGHLY RECOMMEND!!!
I wanted to test the hair out before I actually gave a review and its held up so good since I installed it in a sew-in. It holds a curl really good and minimal shedding. LOVE LOVE LOVE this hair! Will be ordering again!
Worth every single penny. I have never (and I mean NEVER) seen knots bleached this well. PERFECTION. I’m so impressed with the hair quality, the color, the customization and MOST important—Ty’s professionalism (from communication to the purchasing process and even packaging/shipping). Whatever wig you’re thinking about buying, BUY IT NOW.
